We offer the following payment methods:
TIME OF PAYMENT
Your purchase will be charged as soon as you complete your order.
Some banks may show both a pre-authorization and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorization.
The security of the information our customers submit on feelKensho.com is one of our highest priorities.
Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry’s strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.
YOUR KESNHŌ ACCOUNT
On feelKensho.com you can complete your purchase by entering your contact details. You can also become a registered user on the website for multiple purchases.
Registering is very easy. We will only ask you for the information we need to speed-up the purchase process.
Your order information will always be available to you through the link in your account if you are a registered client, or through the link, we send you in your confirmation email if you are a guest customer.
You can view the contents of your purchase in your cart and change or delete the number of items in your order.
Please remember that KENSHŌ does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information once you try to purchase the item.
You will receive email updates on the status of your order.
You click on the “Order Information” link in the confirmation email to track your order.
You can also track your order using the AWB or Order ID on the below page:
After completing your purchase we will send you a confirmation email with all the details.
Please remember that it will not be possible to cancel or amend your order if it has already been shipped.
We have a strict no returns/ refund policy, considering the edible nature of the product. We will exchange the product for you in case it is delivered broken or in an unusable condition. The exchange request must be raised by you within 24 hours of delivery to be eligible.
For any questions or queries, feel free to reach out to the Kenshō team at: